Patient Experience the Disney Way

  • 14 November 2017
  • Central London TBC

Patient Experience the Disney Way: Booking Open
14th November 2017 9.30am – 3.30pm, Central London

Disney have long been regarded as world leaders when it comes to customer service and their principles have been applied in healthcare settings across the globe to improve the experience of patients.

The speaker:

Chris Blackmore has been at the heart of this for many years, delivering his aptly named programme: Care! An Exceptional Patient ExperienceTM across the Disney workforce and beyond.
Chris will making a rare appearance in London on 14th November, joining NHS Elect to deliver key elements of this renowned training and enable you to incorporate Care! throughout your organisation.

More about the session:

Moving beyond satisfaction measurements and net promoter scores, Chris explains the principles of compassionate, courtesy-based performance, highlighting how efficiency levels rise when patients are genuinely impressed with their care. He breaks down the process, and the benefits, of creating a positive experience for the patient, set on a bedrock of teamwork and leadership that expects, and accepts nothing but the best from each other.

Chris’s ability to motivate and inspire will show how creating a performance culture inspires the best from employees; how clarifying expectations for service delivery frees up an employee for maximum performance levels; and how aligning behaviours with values creates consistency between departments and divisions – all the while sharing pertinent, memorable examples from Disney applied in healthcare settings. You and your team will leave his session with a new sense of “Can Do! Will Do!” along with the practical “How To Do!”

Click here to find out more about Chris

Booking information:

If you have any further questions at this stage, please email

Only £289 for members of RCN or £949 for four. Please quote RCN on the booking form. Closing date for registrations is 22 September 2017.

Places are very limited so please do book as soon as you can to ensure your organisation is represented.

Click on the link below to book your place:

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