We are innately creatures of habit and patterns of behaviour are hard to change, any of you who have tried to lose weight or give up smoking will no doubt attest to this. Millions is made from services or business designed to support individuals with making life changes, coaching and supporting establishing new norms and habits in the hope that old ones don’t creep back in. Whether making a personal change or supporting a change in patient care, it is clear that this takes time and is more complex than just changing a process or environment or simply deciding to change. Motivation, understanding and engagement actively in the process by all involved is needed to increase the chances of success.
How are you offering the greatest opportunity for success and embedded sustained improvement within your services and bringing all involved along with you? What are your wider teams aware of? How are your communicating and providing regular updates? What involvement in what the day to day will look like have they had? Are the team moving in the same direction?